Wed, 31 January 2024
Do we need to know our guests? They book, pay, arrive, stay a while, leave, and we hope that all will go well, the property will be respected and there won’t be a charge-back. That is not always the case though, and while we can expect most of our guests to be great, there will always be a few that cause issues…and unfortunately, they can be the costliest ones. Guest screening used to be easy in the ‘way back when’ days when we didn’t care as much about protecting personal information. Now that people are rightly reluctant to release too many personal details, it’s challenging to be confident who is renting our homes. And when trust and safety is at the forefront of our minds, we need to have a solution to guest screening. In this episode, Leo Walton from Superhog talks about the need to balance guest-centric communication with efficient screening procedures. The conversation also delves into the role of guest screening in damage prevention, identifying fraud, and combating fraudulent chargebacks.
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Wed, 24 January 2024
This episode is sponsored by Minut.
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Wed, 17 January 2024
VRS542 - 12 Lessons for A Better Life In Vacation Rentals with Australian Powerhouse Rebecca Cribbin
This episode is sponsored by Minut.
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Wed, 10 January 2024
This episode is sponsored by Minut.
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Wed, 3 January 2024
This episode is sponsored by Minut. ________________________________________________________________________________________________________
There were serious moments when we looked at what we might have done better, and how those experiences would impact strategies for the next year. We reflected on the crazy things that happened - the guests who arrived a week early or forgot when they had to leave. The wildlife that turned up to throw a perfectly good vacation into a tailspin; and the increasingly demanding and easily offended guests. Like many owners and property managers in this business we invariably finished our trip down the season’s memory lane with the vow to write a book. We haven’t done that yet, but after this conversation with Craig White, co-founder of CottageLINK Rental Management (CLRM), it’s a renewed plan. |
Vacation Rental Success
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